You must have read the recent news on KFC after staff accidentally locked 5 customers inside outlet, causing a bad dining experience for the diners at Novena Square. We had another “experience” today while dining at Parkway Parade outlet.
I had a craving for KFC meal and made an impromptu trip to the outlet at Parkway Parade and queued up for a 2 piece meal. There was a queue and two staff were serving the customers.
One of the queue cleared and a male staff by the name of Reiner invited me over to take my order. I didn’t think much of it and made my order. While tending to me, Reiner kept addressing me as “lao ban” or “老板” in Chinese. I was just an ordinary customer, no difference from the rest and was obviously surprised by his gesture. I observed him and he delivered more than what any customer would expect within the space of 3 mins:
Addressed me as “lao ban” or “老板” throughout the order (I don’t think I deserve it)
I requested for chilli sauce and he provided me with chilli and tomato sauce (in case I need it)
Reiner handed me a leaflet of KFC coupons for me to use in future orders (saving my pocket)
Greeted me to enjoy my meal and have a nice day before I left (makes my day)
Reiner in red uniform with his Assistant Manager, Eden, definitely WOW our day!
You think that’s all, folks.
We left the outlet satisfied by his exemplary customer service. Just when we were getting ready to eat, I noticed a pink post-in note on our KFC meal box.
“Thanks you for choosing KFC as your meal. Hope I have WOW your day!”From Reiner (KFC PWP) 🙂
OMG, it’s not easy to find a customer service staff who is just earning a simple living to exhibit such enthusiasm and positiveness in his job. He takes so much pride in being a KFC staff! We are so blessed to be served by him.
A lesson learned today – take pride in whatever we are tasked to do. Our little actions can go a long way to make someone’s day. Thank you Reiner!
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Katong has come a long way from its early days when it was filled with coconut plantations. While these plantations have since become a story of the past, Katong has continued to thrive as a vibrant neighbourhood filled with the charm of Peranakan culture. Pre-war shophouses, colonial bungalows, hip cafes, many culinary choices and exciting hotel accommodations are what you can expect to experience in this tourist attraction.
Nestled in the heart of Katong and Joo Chiat district, this 451-room Holiday Inn Express Singapore Katong is newly-opened! Built to cater to value-conscious travellers who want affordable accommodation, this hotel offers a perfect respite after a busy day of exploring city.
We arrived at the hotel lobby and were served by the friendly and hospitable staff.
Visitor Information booth.
Spacious indoor area for hotel guests to chill out.
More chill out spots at the outdoors too.
Hotel Rooms
There were 4 of us and our stay was made even more pleasant with the addition of connecting room.
While the rooms are relatively smaller, we were fine with it as each room was filled with the necessities to make our stay a pleasant one.
A great night’s sleep can’t be completed without a comfortable bed. We were pleased that Holiday Inn Express Singapore Katong has catered to this need nicely. Our bed was comfortable and there were choices of soft and firm pillows.
Hey, a cute little corner at the side of the bed for you to chill out 🙂
Bathroom
The bathroom was certainly clean and well-maintained. Towels and soap were sufficiently supplied. Guessed our only gripe was that iron was not found in the room.
The shower gave good pressure as well.
A wind down spot – beverage making.
It was a lovely touch by the hotel to introduce Smart TV in the rooms. While the hotel may not have a swimming pool, we were well-entertained by their Smart TV and the attractions in the vicinity.
Amenities and Facilities
Hotel Inn Express Singapore Katong offers no-frills amenities and facilities for its hotel guests. They include a fitness centre, self-service business centre, a meeting room, a laundry room, free and fast Wi-Fi, Free Express Start Breakfast or a Grab & Go option.
Self Service Business Centre with iMac desktop stations for guests to use.
If you have little cravings, the hotel also offers Grab & Go option.
Free Breakfast
Good morning, let’s head to the Great Room for our free Express Start breakfast. The selection of breakfast includes carrot cake, baked beans, sausages, scrambled egg, pastries as such.
We were particularly fascinated by this beverage machine. Very cute!
Nearby Attractions
Nothing beats staying in a hotel that offers strategic convenience for everyone. Let’s take a look at what’s in store in this great location:
Take a dip in the waters and explore East Coast Park. You can read our blog on 10 kids friendly activities at Big Splash here.
Embark on an adventure in Marine Parade with heritage trail. Read our blog on exploring the Joo Chiat / Katong famous architectural attractions here.
In mood for shopping? Do you know there are no lack of shopping centres in Katong. Read our blog on 12 shopping centres that shape Katong here.
Parkway Parade Shopping CentreI12 Shopping Centre. Located next to Holiday Inn Express Singapore Katong.
Feeling hungry? Too many dining spots to recommend in Katong. Read our blog on a highly-recommended cafe by the name of Streets ofLondon located at Katong Point which you might want to try out here.
Many Attractions, A Great Place to Stay
Styled with understated elegance, cosiness and affordability, Holiday Inn Express Singapore Katong is here to offer you a totally fulfilling experience.
If we enjoyed our stay here, so will you!
Congratulations to InterContinental Hotels Group on the opening of this 451-room Holiday Inn Express in Katong!
Address: 88 East Coast Road, Katong, Singapore 423371
To book Holiday Inn Express Singapore Katong, click here.
Get connected to InterContinental Hotels Group Facebook here.
Get connected to Holiday Inn Express Facebook here.
Get connected to Holiday Inn Express Instagram here.
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If you are cracking your brain to decide where to bring your family over the weekends, this blog might give you one of the best recommendations – SandBankRestaurant @ East Coast Park!
Katong Kids Inc have a close affinity to furkids. We love to blog and share about dogs. To many, they may look the same by their colours and breeds but take a closer look, these furkids do have a life larger than themselves. Each of them carries a different, unique and lovable personality that they are yearning to show to their human friends.
Grand Mercure Singapore Roxyhotel is situated in the heart of Katong, right smack in the middle of where all the bustling activities are. Near to the beach, near to major shopping centres and near to conservation suburb in the east which has strong Peranakan roots. These literally add to the attractiveness of Grand Mercure Singapore Roxy.
We were so blessed to have the opportunity to go for a hotel staycation at the start of 2016. What made it even more meaningful was the chance to stay at Grand Mercure Singapore Roxy. We simply loved this hotel to bits.
Grand Mercure Singapore Roxy is nestled in the heart of historical Katong, a heritage area on the East Coast of the city rich in Peranakan culture. This iconic hotel is located just opposite Parkway Parade which makes it so prominent, convenient and accessible to everyone who wants to stay or dine here.
This hotel has four high quality restaurants & bar to dine in any occasion. I’m sure you will be spoiled for choice.
— 3 Barks Cafe has changed its name to Paws N Pans Cafe —
I’m so happy to collaborate on pet blogging. Many readers have expressed their appreciation and stamp of approval on pet sharing in my blog. That’s what dog lovers are all about. They love to share on pet caring with each other.
Do you know there is an “imagination playground” over at Big Splash where children can play freely and let their imagination run wild?
Kaboodle Kids is a venue where it encourages playfulness, thoughtfulness and even silliness to help physical, emotional, social and cognitive growth. Yup, there are no rules nor right or wrong. Every kid can be their own master of creativity. Foam blocks in different shapes and sizes can be used to make anything you can possibly think of.
What better way to enjoy a taste of school holidays than by engaging in fun and engaging family activities? Yes, you’re right. As the name suggests, Fish@Big Splash offers you an array of activities for all ages to enjoy. We had reservation on visiting places that are too “ulu”. However, that’s not the case for Fish@Big Splash. It is conveniently located inside Big Splash, directly opposite Starbucks and Crab in De Bag, East Coast Park.
Katong Kids Inc | Singapore Travel & Lifestyle Blog 