You must have read the recent news on KFC after staff accidentally locked 5 customers inside outlet, causing a bad dining experience for the diners at Novena Square. We had another “experience” today while dining at Parkway Parade outlet.
I had a craving for KFC meal and made an impromptu trip to the outlet at Parkway Parade and queued up for a 2 piece meal. There was a queue and two staff were serving the customers.
One of the queue cleared and a male staff by the name of Reiner invited me over to take my order. I didn’t think much of it and made my order. While tending to me, Reiner kept addressing me as “lao ban” or “老板” in Chinese. I was just an ordinary customer, no difference from the rest and was obviously surprised by his gesture. I observed him and he delivered more than what any customer would expect within the space of 3 mins:
- Addressed me as “lao ban” or “老板” throughout the order (I don’t think I deserve it)
- I requested for chilli sauce and he provided me with chilli and tomato sauce (in case I need it)
- Reiner handed me a leaflet of KFC coupons for me to use in future orders (saving my pocket)
- Greeted me to enjoy my meal and have a nice day before I left (makes my day)
You think that’s all, folks.
We left the outlet satisfied by his exemplary customer service. Just when we were getting ready to eat, I noticed a pink post-in note on our KFC meal box.
“Thanks you for choosing KFC as your meal. Hope I have WOW your day!” From Reiner (KFC PWP) 🙂
OMG, it’s not easy to find a customer service staff who is just earning a simple living to exhibit such enthusiasm and positiveness in his job. He takes so much pride in being a KFC staff! We are so blessed to be served by him.
A lesson learned today – take pride in whatever we are tasked to do. Our little actions can go a long way to make someone’s day. Thank you Reiner!
If you think Reiner and KFC deserves to be compliment, do give a shoutout and share this blog post.